Privacy Policy

1. Information We Collect

BondSign ("we," "our," or "us") collects information you provide directly to us, including:

• Account information (name, email address, password)
• Profile information (company name, job title, phone number)
• Documents you upload for electronic signature
• Signature data and signing activity
• Payment information (processed securely through third-party providers)
• Communications with us (support requests, feedback)

We also automatically collect certain information when you use our Service, including IP address, device information, browser type, operating system, and usage data through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our electronic signature services
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Send marketing communications (with your consent where required)
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Comply with legal obligations

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

• With document recipients: When you send documents for signature, recipients will receive your name, email, and the documents you've shared.
• With service providers: We share information with vendors, consultants, and other service providers who need access to perform services on our behalf.
• For legal reasons: We may disclose information if required by law, regulation, or legal process.
• Business transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business.
• With your consent: We may share information with your consent or at your direction.

We do not sell your personal information to third parties for their marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes 256-bit AES encryption for data at rest and in transit, SOC 2 Type II certification, regular security audits, and strict access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights (GDPR/CCPA Compliance)

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Data Portability: Request a copy of your data in a portable format.
• Opt-out: Opt out of marketing communications at any time.
• Non-discrimination: Exercise your privacy rights without discriminatory treatment.

To exercise these rights, please contact us at privacy@bondsign.net. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Types of cookies we use: essential cookies (required for service functionality), analytics cookies (to understand usage patterns), and preference cookies (to remember your settings).

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Signed documents are retained for a minimum of 7 years to comply with legal requirements for electronic signature records.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including standard contractual clauses approved by relevant authorities.

9. Children's Privacy

Our Service is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes. For material changes, we will provide notice through our Service or by email.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@bondsign.net